Terms of website use

Thank you for visiting our website. This website is owned by Slick Trailers and Fabrication (ABN: 56961740752). By accessing and/or using this website and related services, you agree to these Terms and Conditions, which include our Privacy Policy below (Terms). You should review our Privacy Policy and these Terms carefully and immediately cease using our website if you do not agree to these Terms.

Information collection
1. We collect personal information about you to respond to your enquiries and provide our services in a timely manner and for purposes otherwise set out in our Privacy Policy below.

2. We may disclose that information to third parties that help us deliver our services (including information technology suppliers, communication suppliers and our business partners) or as required by law. If you do not provide this information, we may not be able to provide all of our services to you.

3. If you would like any further information about our privacy policies or practices, please contact us at info@slicktrailers.com.au.

4. By providing your personal information to us, you consent to the collection, use, storage and disclosure of that information as described in the Privacy Policy and these Terms.

Limitation of Liability
5. The information on our website is not comprehensive and is intended to provide a summary of the subject matter covered. While we use all reasonable attempts to ensure the accuracy and completeness of the information on our website, to the extent permitted by law, including the Australian Consumer Law, we make no warranty regarding the information on this website. You should monitor any changes to the information contained on this website.

6. We are not liable to you or anyone else if interference with or damage to your computer systems occurs in connection with the use of this website or a linked website. You must take your own precautions to ensure that whatever you select for your use from our website is free of viruses or anything else (such as worms or Trojan horses) that may interfere with or damage the operations of your computer systems.

7. To the maximum extent permitted by law, including the Australian Consumer Law, in no event shall we be liable for any direct and indirect loss, damage or expense – irrespective of the manner in which it occurs – which may be suffered due to your use of our website and/or the information or materials contained on it, or as a result of the inaccessibility of this website and/or the fact that certain information or materials contained on it are incorrect, incomplete or not up-to-date.

8. We may, from time to time and without notice, change or add to the website (including the Terms) or the information, products or services described in it. However, we do not undertake to keep the website updated. We are not liable to you or anyone else if errors occur in the information on the website or if that information is not up-to-date.

Intellectual property rights
9. Unless otherwise indicated, we own or license from third parties all rights, title and interest (including copyright, designs, patents, trademarks and other intellectual property rights) in this website and in all of the material (including all text, graphics, logos, audio and software) made available on this website (Content). Your use of this website and use of and access to any Content does not grant or transfer any rights, title or interest to you in relation to this website or the Content. However we do grant you a licence to access the website and view the Content on the terms and conditions set out in this Agreement and, where applicable, as expressly authorised by us and/or our third party licensors. Any reproduction or redistribution of this website or the Content is prohibited and may result in civil and criminal penalties. In addition, you must not copy the Content to any other server, location or support for publication, reproduction or distribution is expressly prohibited.

10. All other use, copying or reproduction of this website, the Content or any part of it is prohibited, except to the extent permitted by law.

Unacceptable activity
11. You must not do any act that we would deem to be inappropriate, is unlawful or is prohibited by any laws applicable to our website, including but not limited to:
a. any act that would constitute a breach of either the privacy (including uploading private or personal information without an individual’s consent) or any other of the legal rights of individuals;
b. using this website to defame or libel us, our employees or other individuals;
c. uploading files that contain viruses that may cause damage to our property or the property of other individuals;
d. posting or transmitting to this website any non-authorised material including, but not limited to, material that is, in our opinion, likely to cause annoyance, or which is defamatory, racist, obscene, threatening, pornographic or otherwise or which is detrimental to or in violation of our systems or a third party’s systems or network security.

Warranties and disclaimers
12. To the maximum extent permitted by law, including the Australian Consumer Law, we make no warranties or representations about this website or the Content, including but not limited to warranties or representations that they will be complete, accurate or up-to-date, that access will be uninterrupted or error-free or free from viruses, or that this website will be secure. We reserve the right to restrict, suspend or terminate without notice your access to this website, any Content, or any feature of this website at any time without notice and we will not be responsible for any loss, cost, damage or liability that may arise as a result.

Jurisdiction and governing law
13. Your use of the website and these Terms are governed by the laws of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that state.

Privacy Policy
1. We are committed to respecting your privacy. Our Privacy Policy sets out how we collect, use, store and disclose your personal information.

2. By providing personal information to us, you consent to our collection, use and disclosure of your personal information in accordance with this Privacy Policy and any other arrangements that apply between us. We may change our Privacy Policy from time to time by publishing changes to it on our website. We encourage you to check our website periodically to ensure that you are aware of our current Privacy Policy.

3. Personal information includes information or an opinion about an individual that is reasonably identifiable. For example, this may include your name, age, gender, postcode and contact details.

Collection of information
4. We may collect the following types of personal information:
a. Name
b. Mailing or street address
c. Email address
d. Telephone number and other contact details
e. Messages relating to your enquiry
f. your device ID, device type, geo-location information, computer and connection information, statistics on page views, traffic to and from the sites, ad data, IP address and standard web log information;
g. any additional information relating to you that you provide to us directly through our website or app or indirectly through your use of our website or app or online presence or through other websites or accounts from which you permit us to collect information;
h. details of the products and services we have provided to you or that you have enquired about, including any additional information necessary to deliver those products and services and respond to your enquiries; or
i. any other personal information that may be required in order to facilitate your dealings with us.

5. We may collect these types of personal information either directly from you or from third parties, when you:
a. communicate with us through correspondence, chats, email, or when you share information with us from other social applications, services or websites;
b. interact with our sites, services, content and advertising; or
c. invest in our business or enquire as to a potential purchase in our business.

6. While we do not use browsing information to identify you personally, we may record certain information about your use of our website, such as which pages you visit, the time and date of your visit and the internet protocol address assigned to your computer.

7. We may also use ‘cookies’ or other similar tracking technologies on our website that help us track your website usage and remember your preferences. Cookies are small files that store information on your computer, TV, mobile phone or other device. They enable the entity that put the cookie on your device to recognise you across different websites, services, devices and/or browsing sessions. You can disable cookies through your internet browser but our websites may not work as intended for you if you do so.

Use and disclosure of information
8. We may disclose personal information for the purposes described in this privacy policy to our employees and related bodies corporate; third party suppliers and service providers (including providers for the operation of our websites and/or our business or in connection with providing our products and services to you); professional advisers, dealers and agents; payment systems operators (eg merchants receiving card payments); our existing or potential agents, business partners or partners; our sponsors or promoters of any competition that we conduct via our services; anyone to whom our assets or businesses (or any part of them) are transferred; specific third parties authorised by you to receive information held by us; and/or other persons, including government agencies, regulatory bodies and law enforcement agencies, or as required, authorised or permitted by law.

9. We may collect, hold, use and disclose your personal information for the following purposes: to enable you to access and use our website and services; to operate, protect, improve and optimise our website and services, business and our users’ experience, such as to perform analytics, conduct research and for advertising and marketing; to send you service, support and administrative messages, reminders, technical notices, updates, security alerts, and information requested by you; to send you marketing and promotional messages and other information that may be of interest to you, including information sent by, or on behalf of, our business partners that we think you may find interesting; and to comply with our legal obligations, resolve any disputes that we may have with any of our users, and enforce our agreements with third parties.

10. We may also disclose your personal information to a trusted third party who also holds other information about you. This third party may combine that information in order to enable it and us to develop anonymised consumer insights so that we can better understand your preferences and interests, personalise your experience and enhance the products and services that you receive.

Storage of information
11. We may hold your personal information in either electronic or hard copy form. We take reasonable steps to protect your personal information from misuse, interference and loss, as well as unauthorised access, modification or disclosure and we use a number of physical, administrative, personnel and technical measures to protect your personal information. However, we cannot guarantee the security of your personal information.

Complaints and contact
12. If you think we have breached the Privacy Act, or you wish to make a complaint about the way we have handled your personal information, you can contact us at info@slicktrailers.com.au. Please include your name, email address and/or telephone number and clearly describe your complaint. We will acknowledge your complaint and respond to you regarding your complaint within a reasonable period of time. If you think that we have failed to resolve the complaint satisfactorily, we will provide you with information about the further steps you can take.

Terms and conditions of service agreement

Services provided
1. All goods and services provided by us are supplied on the terms and conditions set out on this webpage and as updated from time to time.

2. No addition or variation to these terms and conditions has any effect unless expressly agreed between the parties in writing.

3. We will provide services to you (Client, You) as outlined in the Quotation for Services (Quote) that has been e-mailed to you or communicated to you verbally.

Warranties and Australian Consumer Law
4. In the provision of services, we agree to:
a. Exercise all due care, skill and attention;
b. Ensure that the services provided are fit for the purpose for which they were provided;
c. Ensure that the services are completed within a reasonable time;
d. Ensure that the services are rendered in compliance with any relevant codes, standards and regulations;
e. Ensure that the services are carried out in a proficient manner by professionally trained staff; and
f. Comply with all legal requirements as may apply from time to time.

5. In some instances, we will provide goods to our Clients in the course of our business. Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

6. We are not required to provide a refund if you change your mind about the goods or services you asked for.

7. But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:
a. has a problem that would have stopped someone from purchasing the service if they had known about it
b. is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
c. does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
d. creates an unsafe situation.

8. If you choose to continue with the contract, you can ask us to compensate you for any difference in the value of the services we provided and what you paid. If the problem is not major, we will fix it within a reasonable time. If it is not fixed within this time, you can choose to have someone else fix the problem and recover all reasonable costs from us. If the problem cannot be fixed, we view it as a major problem.

9. Please keep proof of your agreement—e.g. your invoice or quote.

Quotations
10. Quotes provided are not an obligation to sell but merely an invitation to treat. No contractual relationship shall arise from us providing a Quote until the Client accepts the Quote.

11. Prices in the Quote are estimates only and are not binding on us. However, if the price for services performed will exceed the Quote, we will endeavour to notify you within a reasonable timeframe after we become aware that the price will exceed the Quote.

Cancellations
12. Any amendments to the scope of services must be communicated to us as soon as possible. If work has already commenced, we reserve the right to charge you for the time spent on the service before the amendment was communicated.

13. Except where the Client has a statutory right of termination, orders accepted by us may not be cancelled either wholly or in part without our consent.

Price
14. Upon completion of the services outlined in your Quotation for Services we will send a Tax Invoice with a description of goods and services provided.

15. Upon receipt of a Tax Invoice you must pay the amount in full as per the date of the Tax Invoice and before goods can be collected.

16. You are not entitled to withhold payment or make any deduction from the quoted price of the goods and services in respect of any set off or counterclaim.

17. If the Client fails to pay for any of the goods or services, we may in our absolute discretion, but without prejudice to any other remedy we may have, postpone the fulfillment of any outstanding services until such payment is made.

18. We may, in our absolute discretion, engage a third party to assist with debt collection if required. We reserve the right to charge You any extra expenses incurred from debt recovery processes that we deem necessary to recover any amounts outstanding under your Tax Invoice.

Limitation of liability
19. You are liable for and You indemnify us against any liability and any loss or damage of any kind whatsoever arising out of your acts or omissions whether or not the acts or omissions are in tort (including negligence), breach of contract of otherwise in relation to this agreement, except to the extent that liability or loss or damage arises out of our negligent acts or omissions.

20. Neither party will be liable to the other party in any circumstances for any indirect or consequential loss or damage except in cases of fraud, wilful misconduct or illegal or unlawful acts. We are not liable for any third party breaches of confidentiality or privacy.

21. You further agree that the rights, obligations and liabilities of the parties (including those relating to proportionate liability) are as specified in this agreement and not otherwise whether such rights, obligations and liabilities are sought to be enforced as a breach of contract or claim in tort (including negligence), in equity, under statute or otherwise at law.

Dispute Resolution
22. If a dispute arises, before any proceeding is commenced the party claiming that a dispute has arisen must give 21 days’ notice to the other party setting out the dispute and seeking discussion and compromise to resolve the dispute.

23. If after 21 days the dispute is not resolved then it must be referred to mediation on the same terms as those ordered by the Supreme Court of Queensland and the costs of the mediation shall be borne by the parties equally.

24. Nothing in this clause will prevent either party from seeking urgent interlocutory relief.

Entire Agreement
25. The Quotation for Services (if provided in writing) and these terms and conditions constitute the entire agreement between the Client and us. For the avoidance of doubt, these terms and conditions together with the Quotation for Services (if provided in writing) shall apply in all circumstances, including where the Client accepted the quotation verbally or where the Client and we otherwise proceed with carrying out the services, whether or not the Client, at any time and by any means, purports to impose its own terms and conditions.

Jurisdiction and governing law
26. This agreement is governed by the laws of Queensland and you submit to the non-exclusive jurisdiction of the courts exercising jurisdiction in that state.